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Return/Exchange Policy


RETURN POLICY
We understand some things just don't always workout the way we'd like them to, so please read our return policy for instructions on how to return/exchange your items. 
**Items not eligible for return; Bodysuits, Bathing Suits, Earrings or anything marked more than 25% off.**
Returns:
If you are unsatisfied with your item(s) you have 14 calendar days to return them. 
  • Please return within the 14 days at the address provided below. Item(s) must be unworn & unwashed in original condition with tags attached if applicable. They must be free of smells, stains and pet hair, etc. 
  • We do not issue prepaid return labels. You are responsible for the return cost. We are not responsible for lost packages.
  • Please include your name & order # with the return package.
  • Shipping is free so the refund amount given will be less our original shipping cost. 
  • Refunds will be given within 72 hours of receiving returned product if it meets our criteria. 
  • Please allow 7 business days to receive your return via your original payment method.
**We have the right to refuse a refund on any item we believe does not meet our criteria.**

Exchanges:

We are unable to guarantee the item and size you need will be available once we receive your return. To guarantee your satisfaction, we recommend placing a new order for the item and size you need and sending the previous item back for a full refund minus our shipping cost.

Damaged/Defective Items

Please email us within 48 hours of receiving your product (based on tracking) with your order # and pictures/proof of damage. If the item/size is available in stock we will ship you a new one. If the item is unavailable we will issue a refund or store credit. Each case will be handled accordingly. Notification past the 48 hour window will not be eligible. 

>>>>If you are still unsure of how to handle your situation, please email me<<<<

Email: ThePinkArrow@yahoo.com

 

Return Address
The Pink Arrow Boutique
41 County Road 3794
Cleveland, TX 77328