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Return Policy


RETURN POLICY
We understand some things just don't always workout the way we'd like them to, so please read our return policy for instructions on how to return/exchange your items. 
**Items not eligible for return; Bodysuits, Bathing Suits, Bralettes, Jewelry, Mask or anything marked 20% or more off.**
Returns:
If you are unsatisfied with your item(s) you have 14 calendar days to return them for STORE CREDIT! 
  • Please return within the 14 days at the address provided below. Item(s) must be unworn & unwashed in original condition with tags attached if applicable. They must be free of smells, stains and pet hair, etc. 
  • We do not issue prepaid return labels. You are responsible for the return cost. We are not responsible for lost packages.
  • Please include your name & order # with the return package.
  • We do not issue credit for shipping charges. Store credit will be minus the shipping charge if you paid shipping.
  • If SEZZLE was used at time of purchase. You will be charged a 6% fee. Meaning refund will be 6% less than you paid.
  • Store credits will be issued within 72 hours of receiving returned product if it meets our criteria. 
  • Store credit is valid for 1 year from date it was issued.
  • You must have an account created on our site to receive your store credit. Please create one if you do not have one to make the process quick & easy.

To use your store credit:

  • At checkout you will need to be logged into your account and can enter the code that was emailed to you in the gift card/discount code box. 
  • You MUST be logged in to your account for the code to work!
  • Your store credit will be valid for 1 year from date it was issued.
**We have the right to refuse a refund on any item we believe does not meet our criteria.**
*We will not be responsible for shipping chargers to send back to you if we do not approve return.*

Exchanges: We do not offer exchanges!

We are unable to guarantee the item and size you need will be available once we receive your return. To guarantee your satisfaction, we recommend placing a new order for the item and size you need and sending the previous item back for credit. 

Damaged/Defective Items

Please email us within 48 hours of receiving your product (based on tracking) with your order # and pictures/proof of damage. If you do not received a response within 2 business days you can contact us via Facebook messenger, otherwise it is considered wear and tear. No exceptions. If the item/size is available in stock we will ship you a new one. If the item is unavailable we will issue a refund or store credit. Each case will be handled accordingly. Notification past the 48 hour window will not be eligible.

>>>>If you are still unsure of how to handle your situation, please email <<<<

Email: ThePinkArrow@yahoo.com

 

Return Address
The Pink Arrow Boutique
41 County Road 3794
Cleveland, TX 77328